This is where your broadband signal is strongest. Sign in . master phone socket. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The first thing is to start making alternative arrangements for your internet connectivity. Mobile Your Account. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Connect the Hub’s power cable with the blue tab. I don't work for Virgin Media. Location. virgin media internal wall box. Hello! I was told I could do a self install kit for my broadband installation next week. Posts. Summary of Contents for Virgin Media Virgin TV V6. Sometimes there is no wall box, just a trailing cable. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Stay safe online. Wall Socket. How deep should Virgin Media cables be? 1 to 6 inches. Tudor. Virgin Media; My Virgin Media; Shop; Help;. Stream from Virgin Media. Virgin will not remove them. There are multiple different branded wall boxes inside our flat but none. ) Options. We would like to show you a description here but the site won’t allow us. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. A photo would be helpful if possible. The wall socket I have within my home does not appear to be working. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. The coax cable from the study can be used for the other 360 box in the kitchen. The wall box may be branded with the logos of an old cable TV company (not VM). 1 ACCEPTED SOLUTION. Browse Virgin Media Virgin Media Community. That will cost £25 each time, for peace of mind. Could an engineer be arranged to install please as my account is due to go live today. Networking and WiFi. We do not have an internal VM box to plug the round ended cable into. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. But I don’t see anything like that apart from satellite dish cable outside the window. The cable(35148) currently runs from the outside wall, along a skirting board for 3. 3) get VM to fit a new box for you. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I was never asked if I had a wall box. Try taking the cover off to see if there is a cable inside with a plug on the. . 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. ahhh the rubbish that is CS - you could try this. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. remove the VM wall box 2. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. There’s not a virgin media wall socket anywhere I’ve checked. Apart from the set up, he clearly explained the current situation and how it works. 100. Hi. You can visit the website virginmedia. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. I’m sorry to hear of the issues that you’re having with your installation. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Networking and WiFiSame thing happened, and on all the wall phone points. You'll have to cut the cable and seal the hole up. It could be that a previous owner has cut the cabling out. Get the Hub ready by connecting the wires. Mark as New; Bookmark this message;. Kath_F. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. " The hub is upstairs as previously said. A Ti-Vo was installed in one of the upstairs bedrooms. ) The hub will be in here too. Trouble shooter. However, I do not have any of the specified wall sockets available. Virgin Mobile. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Sorry to hear of the lack of wall socket on the inside of your property. 0 Kudos. Virgin Media; My Virgin Media; Shop; Help;. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. on 30-09-2022 14:24. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. If you have more than one located on different floors, try to place one directly over the other. . Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Or if the other end of the white cable is in a more useful. 1. Look for the omnibox outside and trace the cable inside. But I have no Virgin Media Wall socket in my house. Tudor. Looking for specific info? Customer reviews. Don’t worry that it is not a threaded plug. Virgin wall socket Tashamegan. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. I was told when purchasing the broadband package that fi. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I will. We need to remove the box inside aswell to decorate. Security matters. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Step 4. a week ago. Networking and WiFi. Tried the virtual assistant but it didn’t prove helpful. Broadband and TV deals. It is likely you will be waiting a few days. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I'm sorry to hear about the missing wall socket. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Also available from the likes of Screwfix, Homebase, Toolstation etc. The wall box may be branded with the logos of an old cable TV company (not VM). 4 out of 5 stars. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. 1 [or 192. Very poor advice. So tiny joule protectors must be safe. The cable could be hidden within, or behind, furniture. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Verify that the white cable is securely connected to the Virgin Media wall socket. #4. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. These enter my house via an air brick/vent very close to. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Forum; Apps. Just joined Virgin awaiting for the delivery of the set up. You can just disconnect the flylead from the isolator tho as it has a barrel on it. It has two outputs on the left of the wall box. Basically it sends power back up the TV aerial to power the amplifier up above. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 1 ACCEPTED SOLUTION. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. plug that extended cable into the. , , Virgin Media. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). cable from wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Only now have I realised - 5272490. Finally, they'll complete the setup to make sure it's all working. The power supply must fit the correct way round. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Switched On. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Damaged Wall socket. Feb 22, 2022. I don't longer work there. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. Entertain me; Broadband Deals. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. You can also check for a loose cable as not all properties have a socket. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Can you help? - 5401771. Very Insightful Person. Hello, my isolator cable does not fit into the virgin media wall socket. Back a step. Need Virgin Wall Socket - require "written confirmation" of what it entails. 1. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. So, a 50 minute broadband, TV and phone. Browse Virgin Media Virgin Media Community. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. screw the master socket back to the wall. Virgin Mobile. I highly doubt my landlord will allow a virgin coax. This video will show you how to install a Virgin Media extension cable. Measuring a compact 230x153x55mm and weighing 1. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. The proper and safe way is to call for technician visits to disconnect and reconnect. and view the images for a range of different wall box options. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. . 2. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Some VM installations do not have an internal wall box, just a trailing lead. Sounds like you need a manned engineer install rather than self-serve. The Virgin wall sockets just have one connector at the bottom. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. Superfast Fibre Plus I am in rented accommo. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Virgin Media; My Virgin Media; Shop; Help;. Some photos would help us. I found this wire that looks like Cable con 3. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Old Virgin Media box and poor signal. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Can you fit the Cable con 3. Re: No Virgin Media wall socket internally. on 17-10-2022 15:06. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've got 2 wall sockets that I think are likely. Try that and see if you can connect. on 21-02-2023 19:59. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. No virgin media wall socket; Options. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. The box and cables may have been removed by the previous occupiers. I expect it is a male F plug on the cable, they don’t make female F plugs. Not had any success calling. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Account - Mobile. Tudor. For a wires-free alternative, you could use a cordless phone setup. New Install Assistance. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. My previous sky microfilter attached here. I have only got one rectangular shaped white socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Joining in Options. both appear. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. Kain, regarding your question: I am looking to: 1. No virgin media wall socket umerarifkhan11. We would like to show you a description here but the site won’t allow us. The "two cables" sound very like a Sky dish install. on 30-12-2022 13:33. These are designed to push over the screw thread on the socket. When you place your order, we'll let you know. From that brown box on the wall trace the cable to the inside. If it is a loose cable. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The top “capped” one is marked FM & has been disused since cable went digital. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Sometimes there is no wall box, just a trailing cable. on 31-12-2021 10:47. However, I do not have any of the specified wall sockets available. The new ones are just screws, the old style Telewest ones are like star shaped head. Please help as I need the. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. . Get the Hub ready by connecting the wires. QuickStart, set up and connections. Save £105. No, any cables within the house can be touched as much as the householder wants to touch them. Explain what needs to be done and book and engineer visit. Virgin Media don’t do any Fibre connections to inside the house. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. Call the Pre-installation and delivery team on 0800 052 1734. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. to be phone lines. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Fortunately potentially destructive surges are extremely rare. Manage Your Account. Vonage 2nd line. A non-split socket will have the sockets and screws in the middle. Occasionally only a very short stub of wire is left. You need to go outside and locate the brown or grey omnibox on the wall. 4cm) crater. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. on 24-01-2022 21:07. Broadband. Getting Connected with Virgin Media is easy when you have a wall socket. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. It allows your computer to send information along your network. Sorry to hear of the install delay caused by the wall. I don't longer work there. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. on 17-09-2022 22:50. Phone. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Incidentally the phone socket is redundant if not in use and can be safely removed. This is designed to push over the existing screw connector the outlet has. Project Lightning is Virgin Media’s latest expansion of their network,. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. . - 5156775. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Phone. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Forum TeamRe: How to book an engineer. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. on a domestic hub you look at the values thus. Or wait here a day or two for a VM Mod to pick this up. . If you have been given a Quickstart pack, but. On the day of activation, connect your new router to the master phone socket. #1. So you can either unscrew this one & push on the connector provided in the Quick Start pack. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. The RFoG node is a Vector BOOSTRAL 610. VM BB TV Landline. Call the Pre-installation and delivery team on 0800 052 1734. - 5156775. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The cable could be hidden within, or behind, furniture. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. 4. You may need to use the. (I did this video to help/guide new engineer as I did not find any for my self when I started. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. But its still failing to get any connection (i think i. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. The cable could be hidden within, or behind, furniture. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. just moved in, can see the brown cable coming in from outside but there's no VM. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Sometimes there is no wall box, just a trailing cable. Plug the cables into the Hub. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I have a Virgin Media wall socket, it's the white box in Picture 1. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Jack14102. 12-10-2022 18:51 - edited 12-10-2022 18:59. log into hub3 - 192. Sign in . wall socket. Virgin Media Quickstart set up. QuickStart, set up and connections. Account - Mobile. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us.